Frequently Asked Questions
Have questions? We're here to help make your shopping experience simple and enjoyable.
Shipping & Delivery
How long will it take to get my package?
The timeframe for receiving your order may vary depending on the product selected, shipping method, and delivery destination.
Since our products are made to order, most orders require 1-2 business days for processing and production before shipping.
Once shipped, delivery typically takes 5–10 business days depending on your location and the shipping carrier. International orders may take longer due to customs clearance procedures and local postal services.
After your order has been dispatched, a tracking number will be sent to your email so you can follow your package every step of the way.
How much does it cost?
Shipping costs are calculated at checkout based on your location and the items in your order. We also offer free shipping promotions on selected orders and special events throughout the year. Any available shipping discounts will be displayed automatically during checkout.
Do you ship internationally?
Yes! We proudly ship to many countries worldwide. Delivery times may vary depending on your destination and local customs procedures.
What shipping methods are available?
We work with trusted shipping partners to provide reliable delivery services. Available shipping options may vary depending on your location and will be displayed during checkout.
How do I place an order?
Simply browse our collections, select your preferred product, choose the size and color, and add it to your cart. Once you're ready, proceed to checkout and follow the steps to complete your purchase. If you need assistance, our support team is always happy to help.
Returns & Refunds
Do you offer refunds?
Yes. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We will gladly review the issue and arrange a replacement, refund, or another suitable solution.
If you are unable to contact us within the initial 14-day period, we will still do our best to assist you for up to 30 days after delivery whenever possible.
How much can I get refunded?
The refund amount depends on the nature of the issue. If a full refund is approved, you will receive the full amount paid for the affected item. In some cases, we may offer a replacement product, store credit, or a partial refund depending on the situation.
Our goal is always to provide a fair and satisfactory solution for our customers.
How can I cancel or change my order?
Orders may be modified or canceled within 12 hours of purchase. Since our products are made to order, production may begin shortly after your order is placed.
If you need to make changes, please contact us as soon as possible. Once production has started, we may no longer be able to modify or cancel the order.
Who should I to contact if I have any queries?
If you have any questions regarding your order, shipping, returns, sizing, or our products, please contact us via email at support@elynnstudio.com or through WhatsApp support.
We aim to respond to all inquiries within 24–48 business hours and are always happy to help.
Orders & Support
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery progress of your package at any time.
Can I update my shipping address after placing an order?
Yes. If your order has not yet entered production or shipping, we'll do our best to update your delivery address. Please contact us as soon as possible so we can assist you before processing begins.
If your request is urgent, we recommend contacting us via WhatsApp for the fastest response. Due to the high volume of emails we receive, email responses may occasionally take longer than expected.
Do you offer discount codes?
Yes! New customers can receive 15% off their first order and an additional 5% discount on their second purchase by subscribing to our newsletter.
We also regularly offer exclusive discount codes, seasonal promotions, and special savings of up to 20%–30% on selected collections. Subscribe to stay updated on the latest deals and new arrivals.
We respect your inbox and promise not to send excessive emails or spam.
Payments & Safety
Do you accept online payments?
Yes. We accept secure online payments through trusted payment providers available at checkout. All transactions are processed using encrypted and secure payment systems to help protect your information.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Is my payment data safe with you?
Absolutely. We do not store your payment card information on our servers. All payment transactions are handled by trusted third-party payment providers that use industry-standard encryption and security measures to protect your personal and financial information.